What is a Situational Judgement Test?

A Situational Judgement Test or SJT is a type of psychometric test that presents candidates with real-life work situations and then asks them to decide on the best response to that situation.

Typical roles that would use our Retail Customer Service SJT are:

  • Shop floor assistants
  • Cashiers
  • Retail advisors


Overview of the Test

Our Retail Customer Service SJT presents candidates with 20 different situations that Retail Customer Service staff might find familiar. For each situation, candidates taking the test are asked to review four possible responses and select one response they consider ‘most appropriate’ and another as the ‘least appropriate’. As with all our SJTs, it is untimed but it typically takes up to 15 minutes to complete.

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