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What do Situational Judgement Tests assess?
A Situational Judgement Test or SJT is a type of psychometric test that presents candidates with real-life work situations and then asks them to decide on the best response to that situation. The Administrator SJT is a situational judgement test that is specifically geared towards someone working in an administrative or organisational role.
Typical roles that would use our administrator SJT are:
1. Administrators
2. Secretaries
3. Clerks
Overview of the Administrator SJT
Our Administrator SJT presents candidates with 12 distinct situations that many Executive Assistants, Personal Assistants and Administrators might find familiar across a variety of organisations. For each situation, 4 possible responses are given, each presenting a feasible response someone in a role may take. Candidates are asked to review these responses and select 1 response they consider to be ‘ most appropriate’ and another they think would be the ‘least appropriate’. As with all our SJTs, the administrator SJT is untimed but typically takes up to 10 minutes to complete.
The Administrator SJT measures 3 competencies / behaviours:
1. Relating to Others: Working with others to maximise outcomes.
2. Customer Service: Understanding and establishing customer’ needs.
3. Achieving Outcomes: Routinely providing high-quality outcomes / services.
Example Administrator SJT Question
Administrator SJT - Sample Reports
On completion of the Administrator SJT, you can download 2 reports as standard:
1. Recruitment Report, where the content is designed for an organisation and supports a recruitment decision. This report provides tests scores, behavioural interpretation and interview questions.
2. Candidate Report, where the content is designed for a candidate(s) and provides feedback on the test performance. This report provides behavioural interpretation and suggests development goals for improving their competencies.
Free Tests!
Take a free test. On completion you will be able to download a detailed report based on your results. We will not ask you for any personal information to be able to view your report.
Take a free Critical Reasoning Test
How to do well in your Administrator SJT
To do well in an Administrator SJT, it is good to implement the following tips:
1. Demonstrate Organisational and Time Management Skills: Effective organisation and time management are key for administrators. In SJT scenarios, choose responses that showcase your ability to prioritise tasks efficiently, manage your time effectively, and maintain organised systems. Highlight your skill in handling multiple tasks simultaneously while ensuring accuracy and attention to detail.
2. Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential in an administrative role. Opt for SJT responses that reflect your proficiency in professional communication, both written and verbal, your ability to facilitate smooth interactions within the team, and your competence in dealing with external stakeholders or clients with diplomacy and professionalism.
3. Problem-Solving and Initiative: Administrators often encounter unexpected challenges and must be adept at problem-solving. In the SJT, select responses that demonstrate your ability to think critically, find creative solutions to problems, and take initiative when necessary to resolve issues efficiently and effectively.