Lots of companies use Situational Judgement Tests or SJTs during their recruitment process, particularly for customer service and graduate roles. Here we explain to candidates what they are, how they work and what to expect in your Situational Judgement Test. Essentially SJTs measure your behaviour and attitudes to work-related scenarios. With a greater understanding of how situational judgement tests work you are likely to put your best foot forward when you are invited to take one when applying for a new job.
Our Situational Judgement Tests provide a powerful insight into the behaviours of individuals. They invite individuals to put themselves into relevant work situations and to consider how they might respond. We also create bespoke Situational Judgement Tests to assess the behaviours, competencies or values of a specific organisation.
Take a free situational judgement test designed by Viewpoint Psychology.
Based in a home care setting, this SJT invites a candidate to deal with 4 challenging situations / clients. It mainly assesses a candidate's ability to empathise with the client to achieve a positive outcome. It is untimed, but typically takes 15 minutes to complete.Residential & Home Care SJT Report
This SJT is based around contact or call centre staff dealing with a range of customer queries and selling opportunities. It assesses 3 key behaviours that result in success in the role. An untimed test that takes approximately 15 minutes to complete.Contact Centre SJT Report