What do Situational Judgement Tests assess?
A Situational Judgement Test or SJT is a type of psychometric test that presents candidates with real-life work situations and then asks them to decide on the best response to that situation. The Residential & Home Care SJT is a situational judgement test that is specifically geared towards client-facing roles in the retail industry.
Typical roles that would use our residential & home care SJT are:
Overview of the Test
Our residential & home care SJT presents candidates with a series of scenarios faced during visits to 4 elderly clients. For each client, there are 4 linked scenarios (i.e. 4 ‘steps’ to a visit), and at each step, the candidate is asked to decide how best to respond to the situation presented. In total, there are 16 ‘steps’ to deal with (i.e. 4 steps with each of 4 clients).
Candidates are invited to assume they work for a home care company and are about to start their first shift of the day. Candidates have been asked to visit 4 clients during a shift, which is scheduled to run from 8:30am to 11am, and each visit is timetabled to last for 30 minutes.
The task is to read through each ‘step’ on a visit to a client, then rank the response options listed from 1 – 4, where 1 = Most Appropriate & 4 = Least Appropriate. Each option is ranked by 'dragging and dropping' responses into the desired order. As with all our SJTs, the residential & home care SJT is untimed but typically takes up to 15 minutes to complete.
Our SJT is designed to measure the empathy of the candidate in situations with elderly clients, looking at which response is most mindful of their dignity and wellbeing.
Example of a Residential & Home Care SJT Question
How to do well in your Residential & Home Care SJT
To do well in a residential & home care SJT, it is good to implement the following tips…
1. Read the passage – Make sure you fully read and understand the whole passage prior to looking at the responses, as the nuances of the situation will help decide which response is ‘most appropriate’.
2. Think about what you would want in their shoes – The responses that are ‘most appropriate’ are often those which resemble how you would most want to be treated in a similar situation.
3. Try not to make assumptions about the client – The ‘least appropriate’ response will not be obviously incorrect but may involve an approach where assumptions are made about the client without trying to fully understand their needs.