Situational judgement test · Empathy-based
Build your care team around people who earn clients' trust at home
Candidates work through 16 linked steps across visits to 4 elderly clients, ranking 4 possible actions at each step. Developed from published research on empathy and rapport, it comes with Recruitment, Candidate and Interview Reports.
See what candidates see
Decide how best to respond across 16 linked steps of visits to 4 care clients. Untimed.
Every candidate gets clear instructions and examples before the test starts. To try the full test yourself, ask us for a free trial.
What the Residential & Home Care SJT measures
The Residential & Home Care SJT assesses therapeutic rapport: helping a client relax, trust you and speak openly so you can understand and support them. It is one of a range of empathy-based SJTs developed following our journal publication on the role of empathy in establishing rapport (Norfolk et al., 2007), and is set in a client's own home. It measures:
Communication skills
Connecting with people through fluent verbal and non-verbal skills, asking relevant questions and responding appropriately.
Empathic sensitivity
Being open, present and respectful of what clients or patients are telling you.
Desire to understand
Paying close attention and actively searching to understand the person's story.
Empathic judgement
Building an accurate picture of someone's main concerns and priorities, and adapting your approach.
Why organisations choose Viewpoint SJTs
Realistic job scenarios
Candidates respond to situations they would really face in the role, so you see how they would handle the job.
Measures judgement, not knowledge
SJTs show how people weigh up a situation and choose what to do, which experience and CVs rarely reveal.
A preview of the job
Candidates get a realistic picture of the role, which helps them decide if it is right for them.
Reports for every audience
Reports for recruiters and for candidates, so everyone gets feedback that is useful to them.
Reports that do the work for you
You can download 3 reports as standard. Recruitment Report: for the organisation, to support a recruitment decision, with test scores, behavioural interpretation and interview questions. Candidate Report: for the candidate, with behavioural interpretation and development goals for improving therapeutic rapport. Interview Report: for a deep-dive interview, with test scores, behavioural interpretation, in-depth interview questions and guidance on scoring the answers.
View sample
Recruitment Report
For recruiters and hiring managers
- An overall score and a score for each competency
- Behavioural interpretation of the results
- Interview questions to explore each competency
View sample
Candidate Report
For the person who took it
- Constructive feedback in plain English
- No scores shown
- Practical suggestions for development
View sample
Interview Report
For interviewers
- Scores and behavioural interpretation
- Interview questions to explore strengths and development areas
- Helps structure a fair, consistent interview
Who it’s for
The test is designed for roles focused on providing care for others in their own homes. Typical roles.
Home care recruitment
Assess therapeutic rapport for home care workers and care assistants before they visit clients.
Deep-dive interviews
Use in-depth interview questions with guidance on scoring the answers.
Carer development
Set development goals for improving therapeutic rapport through the Candidate Report.
How it works
- 1
Invite
Send candidates their link from the Viewpoint platform. They can complete it wherever suits them.
- 2
Respond to the scenarios
Candidates read or watch each scenario and choose the most and least appropriate responses.
- 3
Get the reports
Reports are ready as soon as the candidate finishes, for recruiters and for candidates.
At a glance
- 16 linked steps: 4 visits to 4 elderly clients, each with 4 steps
- Candidates imagine they are working for a home care company, visiting 4 clients during a morning shift, with 30 minutes for each visit
- At each step, candidates rank 4 possible actions from 1 (most appropriate) to 4 (least appropriate)
- Each action must be given a different rank
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Nurse SJTDecide how best to respond across 16 linked steps of rounds with 4 patients. Untimed.
Customer Experience Advisor SJTChoose the most and least appropriate responses to 12 rail customer service situations. Untimed.How candidates can do their best
Show empathy and compassion
Choose responses that put the client's comfort and well-being first.
Communicate clearly and patiently
Favour options that help clients who find it hard to understand or express their needs.
Keep health and safety in mind
Look for responses that prevent accidents and address clients' needs safely.
See the Residential & Home Care SJT for yourself
Try it and see the reports your team would receive. Contact us for a free trial or a demonstration of the platform.
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