Situational judgement test · Rail industry
Recruit rail customer advisers who engage well and perform safely
Candidates choose the most and least appropriate responses to 12 realistic job scenarios that staff across Train Operating Companies will recognise, across 3 competencies. Recruitment and Candidate Reports come as standard.
See what candidates see
Choose the most and least appropriate responses to 12 rail customer service situations. Untimed.
Every candidate gets clear instructions and examples before the test starts. To try the full test yourself, ask us for a free trial.
What the Customer Experience Advisor (Rail Industry) SJT measures
The Customer Experience Advisor (Rail Industry) SJT is a situational judgement test for client-facing roles in the rail industry. Candidates are presented with realistic situations that staff across Train Operating Companies (TOCs) will recognise and decide on the best response. It measures 3 competencies:
Engaging with customers and colleagues
Working with customers and colleagues to maximise outcomes.
Performing effectively
Working systematically to meet challenging situations and customers' expectations.
Performing safely
Operating safely and professionally at all times.
Why organisations choose Viewpoint SJTs
Realistic job scenarios
Candidates respond to situations they would really face in the role, so you see how they would handle the job.
Measures judgement, not knowledge
SJTs show how people weigh up a situation and choose what to do, which experience and CVs rarely reveal.
A preview of the job
Candidates get a realistic picture of the role, which helps them decide if it is right for them.
Reports for every audience
Reports for recruiters and for candidates, so everyone gets feedback that is useful to them.
Reports that do the work for you
You can download 2 reports as standard. Recruitment Report: for the organisation, to support a recruitment decision, with test scores, behavioural interpretation and interview questions. Candidate Report: for the candidate, with feedback on their performance, behavioural interpretation and development goals.
View sample
Recruitment Report
For recruiters and hiring managers
- An overall score and a score for each competency
- Behavioural interpretation of the results
- Interview questions to explore each competency
View sample
Candidate Report
For the person who took it
- Constructive feedback in plain English
- No scores shown
- Practical suggestions for development
Who it’s for
The test is designed for client-facing staff in the rail industry. Typical roles.
Station and on-board staff
Compare advisers on engaging with customers and colleagues on platforms and trains.
Safety focus
See how applicants balance performing effectively with performing safely.
Interview questions
Follow up each candidate's choices with questions from the Recruitment Report.
How it works
- 1
Invite
Send candidates their link from the Viewpoint platform. They can complete it wherever suits them.
- 2
Respond to the scenarios
Candidates read or watch each scenario and choose the most and least appropriate responses.
- 3
Get the reports
Reports are ready as soon as the candidate finishes, for recruiters and for candidates.
At a glance
- 12 realistic work situations
- 4 possible responses for each situation
- Candidates choose the most appropriate and the least appropriate response
- Untimed, but typically takes up to 10 minutes
- Each competency has 4 behavioural indicators, and each indicator is measured by its own question.
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Train Driver SJTChoose the most and least appropriate responses to 12 train driver situations. Untimed.
Bus Driver SJTChoose the most and least appropriate responses to 12 bus driver situations. Untimed.How candidates can do their best
Know what passengers value
Safety, punctuality and clear communication matter most; choose responses that reflect them.
Resolve conflict calmly
Favour responses that show empathy, active listening and practical solutions for frustrated passengers.
Follow policy and procedure
In safety or ticketing situations, choose responses that comply with the relevant rules.
See the Customer Experience Advisor (Rail Industry) SJT for yourself
Try it and see the reports your team would receive. Contact us for a free trial or a demonstration of the platform.
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