Situational judgement test · Barista roles
Staff your counter with baristas who are friendly, aware and reliable
Candidates choose the most and least appropriate responses to realistic job scenarios from serving food and drinks to customers, across 4 competencies. Recruitment, Candidate and Interview Reports come as standard.
See what candidates see
Choose the most and least appropriate responses to realistic barista situations. Untimed, about 15 minutes.
Every candidate gets clear instructions and examples before the test starts. To try the full test yourself, ask us for a free trial.
What the Barista SJT measures
The Barista SJT is a situational judgement test that presents candidates with realistic situations from serving food and drinks to customers, such as managing customer interactions, resolving requests, adapting to challenges and being reliable. Candidates decide on the best response to each one. It measures 4 competencies:
Positive Engagement
Engaging in meaningful, positive interactions with customers and colleagues.
Situational and Customer Awareness
Reading the environment, anticipating customers' needs and responding proactively.
Achieving Outcomes
Consistently delivering high-quality results while adapting to changing conditions.
Acting Reliably
Being dependable and accountable, and following company rules and standards.
Why organisations choose Viewpoint SJTs
Realistic job scenarios
Candidates respond to situations they would really face in the role, so you see how they would handle the job.
Measures judgement, not knowledge
SJTs show how people weigh up a situation and choose what to do, which experience and CVs rarely reveal.
A preview of the job
Candidates get a realistic picture of the role, which helps them decide if it is right for them.
Reports for every audience
Reports for recruiters and for candidates, so everyone gets feedback that is useful to them.
Reports that do the work for you
Three reports are available as standard: the Recruitment Report supports a recruitment decision with scores, behavioural interpretation and interview questions; the Candidate Report gives the candidate feedback with behavioural interpretation and development goals; and the Interview Report supports a deep-dive interview, with scores, in-depth interview questions and guidance on how to analyse, interpret and score the answers.
View sample
Candidate Report
For the person who took it
- Constructive feedback in plain English
- No scores shown
- Practical suggestions for development
View sample
Candidate Report
For the person who took it
- Constructive feedback in plain English
- No scores shown
- Practical suggestions for development
View sample
Candidate Report
For the person who took it
- Constructive feedback in plain English
- No scores shown
- Practical suggestions for development
Who it’s for
The test is designed for fast-paced, customer-focused roles. Typical roles.
High-volume hiring
Compare many applicants for fast-paced, customer-focused roles on consistent criteria.
Customer experience
Find people who engage positively and stay aware of customers' needs.
Deep-dive interviews
Use in-depth questions with guidance on scoring the answers.
How it works
- 1
Invite
Send candidates their link from the Viewpoint platform. They can complete it wherever suits them.
- 2
Respond to the scenarios
Candidates read or watch each scenario and choose the most and least appropriate responses.
- 3
Get the reports
Reports are ready as soon as the candidate finishes, for recruiters and for candidates.
At a glance
- Realistic workplace situations from a barista role
- 4 possible responses to each situation
- Candidates choose the most appropriate and the least appropriate response
- Untimed; most candidates finish within 15 minutes
Related tests
Facilities Management SJTChoose the most and least appropriate responses to 12 facilities management situations. Untimed.
Sales SJTChoose the most and least appropriate responses to 12 sales situations. Untimed.
Customer Service SJTChoose the most and least appropriate responses to 16 retail customer service situations. Untimed.
Contact Centre SJTChoose the most and least appropriate responses to 16 contact centre situations. Untimed.How candidates can do their best
Understand the role
Think about what a barista does: customer service, teamwork, food hygiene and managing tasks efficiently.
Think like a team player
Consider how your actions affect both your colleagues and your customers.
Stay calm and logical
Favour professional, respectful responses that balance competing priorities during busy periods.
See the Barista SJT for yourself
Try it and see the reports your team would receive. Contact us for a free trial or a demonstration of the platform.
More Free Tests
Try additional psychometric tests for free:
Take a Free SJT Take a Free Personality Test Take a Free Critical Reasoning Test Take a Free Barista SJT